Cancellation and Payment Policy

Updated: September 2026

Payment

Payment is to be made by bank transfer or cash. All payments need to be settled before the end of the current half term. Please contact me if you need bank details.

Missed Lessons

Missed lessons are usually charged in full unless there is a school closure or I am unable to attend. I will always try to swap things around for school trips/sports in primary schools, and this is less possible in high schools. It really helps if parents can let me know in advance if someone is going to miss their lesson, or if school lets you know last minute, please email me to let me know as well. If it’s possible I’ll see what I can do so that the pupil does not miss their lesson, but sometimes I may not be able to.

High School Lessons:
Due to strict timetables, please give enough advance notice if there is a problem with a scheduled lesson and I can try to swap your lesson with someone else.

Refunds:
Missed lessons due to illness or holidays in term time are charged in full. Please give notice if there are hospital or dental appointments and I may be able to make allowances for this and not charge the lesson fee or rearrange.

Full refunds are given on next invoice if there are school closures (unless I am able to swap days). If only a few selected pupils are away for something like sports, the schools will often not inform me of this, so parents need to inform me in advance for this and if there is anything I can do I will.

After School Lessons:
Please email/text me in advance if any problems with your lesson and I’ll see if I can swap times.

Exams:
If anyone needs to take a break from lessons to do their exams that’s fine. Please let me know a half term in advance.